聯絡我們 - QAQ

有任何問題、建議或反饋？我們很樂意聽取您的意見！
Have any questions, suggestions, or feedback? We'd love to hear from you!

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電郵支援

一般查詢和技術支援
General inquiries & technical support

發送郵件

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報告問題

發現 Bug？請告訴我們
Found a bug? Let us know

報告 Bug

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功能建議

希望新增什麼功能？
What features would you like?

提交建議

常見問題 / FAQ

📱 應用支援哪些設備？/ Which devices are supported?

Clean Image 支援 Android 和 iOS 設備。需要 Android 6.0+ 或 iOS 13.0+。
Clean Image supports both Android and iOS devices. Requires Android 6.0+ or iOS 13.0+.

🔒 我的照片會被上傳嗎？/ Will my photos be uploaded?

不會！所有處理都在您的設備本地完成，照片永遠不會離開您的手機。
No! All processing is done locally on your device. Your photos never leave your phone.

🗑️ 刪除的照片可以恢復嗎？/ Can deleted photos be recovered?

通過本應用刪除的照片會移至系統的「最近刪除」資料夾，通常可在 30 天內恢復。
Photos deleted through this App are moved to the system's "Recently Deleted" folder and can usually be recovered within 30 days.

📍 為什麼有些照片沒有位置信息？/ Why don't some photos have location data?

照片的位置信息取決於拍攝時設備的定位設定。如果拍攝時未開啟定位，照片將不包含位置數據。
Photo location data depends on your device's location settings when the photo was taken. If location was disabled, the photo won't contain location data.

⏱️ 回覆時間是多久？/ What is the response time?

我們會在 24-48 小時內回覆您的查詢。
We typically respond to inquiries within 24-48 hours.

💰 如何申請退款？/ How do I request a refund?

本應用為單次付費應用。如需退款，請在購買後 14 天內前往 reportaproblem.apple.com，登入您的 Apple ID，選擇 Clean Image 申請退款。
This is a one-time purchase app. To request a refund within 14 days of purchase, go to reportaproblem.apple.com, sign in with your Apple ID, and select Clean Image to request a refund.

📱 可以在多部設備上使用嗎？/ Can I use it on multiple devices?

可以！購買後，您可以在同一 Apple ID 下的所有 iPhone 和 iPad 上免費下載和使用。
Yes! After purchase, you can download and use the app for free on all iPhones and iPads under the same Apple ID.

🔄 未來更新需要再付費嗎？/ Do I need to pay for future updates?

不需要！您購買後將免費獲得所有未來更新和新功能。
No! You will receive all future updates and new features for free after purchase.

開發者資訊 / Developer Info

開發者 / Developer: QAQ Calorie Team

電郵 / Email: support@qaqcalorie.com